ProTeam backpack vacuums are designed for dry pick up only. Hazardous material, moist or hot debris pickup is not recommended. The material might be absorbed into the filters/motor and cause damage. Please do not use ProTeam vacuums without filter bags. ProTeam vacuums come with all filters that are necessary for operation.
If you feel excessive heat or suspect electrical issues while using your ProTeam backpack vacuum, please stop using it immediately and take it to one our our service centers to make sure there are no safety issues. You can find our service center locations on our website. Please do not use any vacuum that has damaged or broken cords.
My Tools Won't Connect to the Wand?
We suggest checking that the brass ring has not been lost. If the brass ring is missing, the tool will not tighten onto the wand. The floor tool should stay attached to the wand when attached correctly. To attach the floor tool, be sure that the brass ring is intact with the threaded nut on the end of the wand, then align the brass ring with the groove on the floor tool to ensure a secure fit.
To place the floor tool in the wand: loosen the nut slightly and push the floor tool into the wand, with a downward pressure on the floor tool, tighten the nut. No need to overtighten. You should now be able to pull on the floor tool and it will stay in the wand, but floor tool will be able to spin freely.
You can also watch our YouTube video titled "How to Assemble the ProTeam Telescoping Wand" by @proteamvacuum .
To change an attachment, turn the nut to loosen and the floor tool should come out.
What do I do if I have reduced suction or suspect a clog in my ProTeam Backpack Vacuum?
- The most common reason for reduced performance is a clogged filter. Please check the condition of your filter as it may need to be cleaned or replaced.
- The hose may have holes or could be clogged. Please check the condition of your hose and clean or replace if necessary.
- The wand or floor tool may be clogged - disconnect both and check them for clogs and blockages.
Our vacuums are equipped with a safety feature which will automatically turn off the motor to prevent overheating and damage to motor when there is a reduction in air flow. Air flow reduction is caused by clogs and/or a dirty or full filter.
The environment and type of debris being vacuumed will determine the frequency of filter maintenance.
If you continue to have issues, visit our website to find a service center near you.
Over time, the pores of the filters will become clogged and the filter will need to be replaced, otherwise the airflow will be restricted and the vacuum will shut down.
The environment and type of debris being vacuumed will determine the frequency of filter maintenance. At minimum, micro intercept (disposable paper) filter needs to be replaced after 2-3 times of emptying. The micro cloth filter (cloth bag) should be washed once a month and air-dried before placing back in the vacuum. The dome filter (under the cloth and paper filters) should be washed once a week and air-dried before placing back in the vacuum. The exhaust filters should be checked at least every 2 weeks and replaced when they are discolored.
Please make sure that the cord holder is being used when vacuuming, this will prevent the cord from falling off and avoid the damages to the cord from being tied or knotted together.